Hudumia is a service of Hudumia On Demand Limited, a company registered in Kenya. We are committed to protecting your privacy and personal data in accordance with the Data Protection Act, 2019 of Kenya. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our mobile app or website.
We may collect the following categories of personal information:
Full name
Phone number
Email address
Physical address or location data
Payment information
Profile photo (for service providers)
Device and browser type
IP address
Usage data (pages visited, features used, time spent on the app)
We may collect precise or approximate location data to help users find services nearby and for service tracking.
Hudumia uses your data for the following purposes:
To create and manage your account
To connect users with appropriate service providers
To process payments and generate invoices
To provide customer support
To personalize user experience
To send important updates, alerts, or promotional content
To comply with legal and regulatory obligations
We do not sell your personal data. However, we may share it with:
Service providers on the platform to facilitate bookings
Payment processing partners
Regulatory or law enforcement bodies where required by law
Third-party service providers (e.g., for analytics or messaging), under strict confidentiality obligations
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These include:
Encrypted data storage
Secure payment gateways
Restricted access to personal information
We retain your personal data only as long as necessary to:
Provide services to you
Fulfill contractual or legal obligations
Resolve disputes and enforce our agreements
As a data subject under the Kenya Data Protection Act, 2019, you have the right to:
Access your personal data
Correct or update inaccurate data
Request deletion of your data (subject to legal requirements)
Object to or restrict data processing
Withdraw consent at any time (where consent is the basis of processing)
To exercise these rights, contact us at: [email protected]
Hudumia is not intended for use by persons under the age of 18. We do not knowingly collect personal data from children.
If we transfer your data outside Kenya, we ensure such transfers are in compliance with applicable data protection laws and that adequate safeguards are in place.
We may update this policy from time to time. When we do, we will revise the "Last Updated" date and notify you of material changes via the app or email.
For questions, concerns, or data protection inquiries, please contact:
Hudumia On Demand Limited
Email: [email protected]
Phone: 254718001007
Address: Delight Apartments, Diani Close, Nairobi
