Hudumia (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the data of users who access or use the Hudumia platform.
By using Hudumia, you consent to the practices described in this policy.
This Privacy Policy applies to:
Customers requesting services
Service Providers offering services
Anyone accessing the Hudumia website, mobile app, APIs, or communication channels
It does not apply to third-party services or websites.
Hudumia complies with relevant African data protection laws including:
The Kenya Data Protection Act (2019)
Nigeria NDPR
South Africa POPIA
Applicable E-commerce and ICT regulations within African countries we operate in
Where applicable, Hudumia aligns with GDPR principles on transparency, data minimization, and user rights.
We collect both personal and non-personal information.
Full name
Phone number
Email address
Physical address/location
Profile photo
Gender (optional)
ID details (for identity verification of Service Providers)
Business registration documents (for business Service Providers)
Payment details (mobile money numbers, card information handled via secure gateways)
Device type, operating system, and browser
IP address and approximate location
Usage patterns and activity logs
Platform preferences
Cookies and tracking data
We collect:
Real-time GPS data to match Customers and Providers
Service location details for navigation and safety
You may disable location access, though some features may not function.
Includes:
Payment confirmations
Wallet transactions
Refund and payout records
Mobile money or bank verification information
Employment/skill background
Certifications, licensing or permits
Ratings and reviews from customers
Work portfolio (optional)
We may receive data from:
Identity verification partners
Payment processors
Fraud and risk assessment agencies
Hudumia uses personal information to:
Create and manage user accounts
Match Customers with Service Providers
Process payments and payouts
Deliver real-time support and communication
Improve platform features and user experience
Identity verification
Fraud detection and prevention
Background checks (where required)
Monitoring and dispute resolution
Booking confirmations
Service updates
Customer support
Promotional messages (you may opt out)
Regulatory reporting
Court orders, investigations
Enforcement of Terms and Conditions
Hudumia does not sell, rent, or trade your personal data.
We may share your data with:
To fulfill service requests:
Your name
Phone number
Service location
Job details
Secure gateways for:
Mobile money
Card payments
Bank transfers
Wallet processing
For ID, background, and security checks.
For:
Cloud hosting
Customer support software
Analytics tools
Marketing communication (optional)
Only when required by law or necessary for protecting user rights.
Hudumia uses cookies to:
Remember user preferences
Track platform performance
Enhance navigation
You may control cookies through device or browser settings.
We retain information:
As long as your account is active
As required for legal obligations
For fraud prevention and dispute resolution
For business and financial reporting
If you delete your account, Hudumia may retain certain data as required by law.
We implement:
Encryption (in transit and at rest)
Secure login and verification
Limited employee access
Regular security audits
Payment processing via PCI-DSS-compliant partners
However, no system is 100% secure; use the platform at your own risk.
Depending on your jurisdiction, you may have rights to:
Request copies of your personal data.
Correct inaccurate or incomplete information.
Request deletion of your information.
Limit how we use your data.
Obtain your data in machine-readable format.
Option to stop receiving marketing messages.
Object to processing based on legitimate interest or automated decisions.
Requests may be made through our support channels.
Hudumia does not knowingly collect data from individuals under 18 years.
If we discover such data, it will be deleted promptly.
Hudumia may store or process data in:
Kenya
Nigeria
South Africa
Other African regions
Cloud servers located outside your country
Transfers are done in compliance with relevant data protection laws.
Our platform may contain links to:
External websites
Partner services
Integrated payment providers
We are not responsible for their privacy practices.
Hudumia may revise this Privacy Policy from time to time.
Updates will be communicated through:
App notifications
Website announcements
Continued use of Hudumia constitutes acceptance of the revised policy.
For questions or privacy requests:
Hudumia On Demand Limited
Email: [email protected]
