These Terms and Conditions (“Terms”) govern your access to and use of the Hudumia platform (web and mobile application), operated by Hudumia On Demand Limited, a company incorporated in Kenya. By using the Hudumia platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the platform.
“Platform” refers to the Hudumia mobile app and website.
“User” means any individual accessing or using the platform, including customers and service providers (“Taskers”).
“Service Provider” or “Tasker” means an independent contractor offering services through the Hudumia platform.
“Customer” refers to a user who books and pays for services via Hudumia.
To use Hudumia, you must:
Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Provide accurate and complete registration information
Hudumia reserves the right to refuse access or suspend accounts that violate eligibility criteria or these Terms.
Hudumia is a marketplace that connects users needing assistance with skilled freelancers offering services such as cleaning, handyman work, deliveries, moving, and furniture assembly. Hudumia is not the direct employer of service providers. All service engagements are independently contracted between users and taskers.
Customers agree to:
Provide accurate service requests
Pay all agreed charges in a timely manner
Treat service providers with respect and fairness
Service Providers agree to:
Provide services with reasonable skill and care
Maintain professionalism and punctuality
Ensure they comply with local licensing or regulatory requirements
All payments are processed securely through the Hudumia platform. Hudumia may charge a service fee for platform usage, which will be clearly indicated during booking. Service providers are responsible for any applicable income tax as required by Kenya Revenue Authority (KRA). Please note that the fees charged does not include any materials or governement fees which will be paid by the customer in addition to service fees.
Cancellations by customers or service providers must be made in accordance with Hudumia’s cancellation policy as set out on the platform. Refunds will only be issued if:
A service provider fails to show up or
The service was not rendered as agreed
Refunds are issued at Hudumia’s sole discretion.
Users must not:
Post or share false, misleading, or defamatory content
Harass or abuse other users
Attempt to hack, damage, or interfere with the platform
Use the platform for illegal or unauthorized activities
Hudumia reserves the right to suspend or terminate accounts in violation of these rules.
Hudumia collects and processes personal data in accordance with Kenya’s Data Protection Act, 2019. By using the platform, you consent to our Privacy Policy and the collection, storage, and use of your data as outlined therein.
All content on the platform, including logos, text, icons, and software, is the property of Hudumia On Demand Limited or its licensors. You may not copy, modify, or distribute content without prior written permission.
Disputes between users should be resolved amicably where possible. Where disputes cannot be resolved, users may contact Hudumia support for mediation. If further escalation is necessary, disputes shall be governed by the laws of Kenya and settled in the courts of competent jurisdiction.
Hudumia acts only as an intermediary platform. We are not responsible for:
The quality or outcome of services rendered by taskers
Loss or damage caused by third-party service providers
Any indirect, incidental, or consequential damages
Hudumia’s total liability is limited to the amount paid by the customer for the disputed service.
Hudumia may suspend or terminate your account at any time if you violate these Terms or engage in fraudulent or abusive behavior. You may also deactivate your account by contacting support.
Hudumia reserves the right to modify these Terms at any time. Updated Terms will be posted on the platform and your continued use of the service will constitute acceptance of the changes.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of the Kenyan courts.
If you have any questions regarding these Terms, please contact:
Hudumia On Demand Limited
Email: [email protected]
Phone: 254718001007
Physical Address: Delight Apartments, Diani Close, Nairobi
